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The Universities of Wisconsin are a premier system of public higher education serving more than 162,000 students. Awarding nearly 37,000 degrees annually, the universities are Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Through a constellation of 13 universities statewide, the Universities of Wisconsin are a tremendous academic, cultural, and economic resource for Wisconsin, the nation, and the world.
The Service Operations team within UW-Shared Services exists to standardize processes, consolidate operations, and streamline administrative practices to provide high quality services while improving administrative efficiency and effectiveness. In addition to providing high quality services, Service Operations brings value to UW institutions by reducing administrative burden and cost, thereby allowing them to invest time and resources into activities which are more central to their mission.
POSITION SUMMARY
The Business Process Specialist supports the Purchasing Services Delivery Team at the University of Wisconsin System Service Operations. This position focuses on Purchasing Card (PCard) tasks, including expense report auditing, training new cardholders on properly using their PCard, and working with cardholders to reconcile PCard transactions. Tasks include but are not limited to providing a high level of customer service to successfully assist employees and supervisors with the purchasing card expense workflow, performing required due diligence for auditing transactions, and providing other support for business services as assigned.
MAJOR RESPONSIBILITIES
Purchasing Card auditing and assisting cardholders with reconciliations.
- Manage multiple campus Purchasing Card auditing processes, including verifying transactions are reconciled within thirty days, auditing reconciled transactions and working with cardholders when retraining for proper use of Purchasing Card is identified.
- Analyze and perform complex entries and corrections within related systems.
- Research and interpret UW Policies, regulations, and statutes, and develop procedures for application within the system and related business processes. Assist with the implementation of these changes.
- Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed.
- Participate in the development of testing, training, and reporting requirements.
- Create, organize, review, and update training materials and business process documentation.
- Understand processes related to the position’s specified area of expertise.
- Manage records associated with tasks and adhere to appropriate records retention policies.
Provide end-user support for more complex business processes and technology needs.
- Analyze and resolve incoming customer service tickets following Service Operations timelines and standards. Collaborate with other Service Operations teams as needed.
- Courteously interact with and assist customers in order to troubleshoot problems and obtain information from the end user.
- Research, evaluate and provide feedback on problematic issues, trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities.
- Oversee and/or work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request. Assist with the implementation of the request.
Miscellaneous
- Represent the organization as a positive and professional team member promoting respect and civility in the workplace.
- Maintain professional job skills.
- Attend and participate in organization and unit meetings.
- Perform other assignments as directed by supervisor.
MINIMUM QUALIFICATIONS
To be considered for this position, applicants must have:
- Associates degree or minimum of 2 years professional work experience in Payroll, Benefits, Business Services or Human Resources (e.g. payroll processing, auditing, accounts payable, employee lifecycle processing within a HRIS system, applicant tracking system, etc.)
- Strong analytical, problem solving and judgement skills
- Ability to independently perform work assignments
- Strong communication skills, written and verbal
PREFERRED QUALIFICATIONS
Well qualified applicants will also have a substantial amount of experience in a combination of the following:
- Experience providing customer support to end users
- Microsoft Office and Excel experience
- Query and SQL experience
- Experience working in a public sector or university setting
- Experience working with diverse populations
COMMITMENT TO INCLUSIVE EXCELLENCE
Inclusive Excellence is a source of strength, creativity, and innovation for Universities of Wisconsin. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the Universities of Wisconsin community. We commit ourselves to the pursuit of excellence in teaching and learning, research, scholarship, creative activity, community service, and diversity as inextricably linked goals.
Universities of Wisconsin fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who serve the State of Wisconsin and the public good.
CONDITIONS OF EMPLOYMENT
This offer of employment is conditional pending the results of a criminal background check and the reference check process that includes questions regarding sexual violence and sexual harassment. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated.
The Universities of Wisconsin will not sponsor a work visa for this position at the time of hire or anytime during employment. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9 upon hire.
WORK LOCATION
The office is located at 660 W Washington Avenue in Madison, WI. An in-office requirement is expected three days per week. The remaining two days per week may be worked off-site/remote. Telecommuting agreements are subject to change at any time.
COMPENSATION AND BENEFITS
The Business Process Specialist is a full-time, salaried (exempt), Academic staff position. Well-qualified candidates can expect a starting annual salary within a range of $50,000 – $65,000 commensurate with the candidate’s education, related experience, and qualifications.
Universities of Wisconsin employees receive an excellent benefits package. To learn more about the benefits package, review the Universities of Wisconsin Employee Benefits Quick Guide (FA/AS/LI). Use the Health & Retirement Contributions Estimator to calculate the estimated value of your compensation and benefits.
APPLICATION INSTRUCTIONS
To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 pm Sunday September 22nd, However, applications may be accepted until the position has been filled.
- Go to the UWSA Applicant Portal to submit your materials online and select the appropriate applicant portal, either External Applicants or Internal Applicants and click on the position title that you want to apply for.
- To receive full consideration, interested applicants are required to apply online and provide:
- Resume (PDF Format)
- Cover letter addressing your experience and education as it applies to all minimum and preferred qualifications (PDF Format)
Failing to submit the required application documents may disqualify your application.
3. Submit your application.
SPECIAL NOTES:
If you need to request an accommodation because of a disability, you can find information about how to make a request by contacting Kayla Baker, HR Generalist at kayla.baker@uwss.wisconsin.edu
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran, and other bases as defined by federal regulations and UW System policies. We promote excellent through diversity and encourage all qualified individuals to apply.
Questions may be addressed to: Kayla Baker, HR Generalist at kayla.baker@uwss.wisconsin.edu