Travel Updates

  • Concur Trip Details and Open Ticket Memo

    July 9, 2024

    Trip details for reservations booked prior to the transition to Fox World Travel on July 1, 2024, are no longer visible in Concur. Changes to these bookings can be made […]

  • Transition of Travel Services to Fox World Travel

    July 2, 2024

    Universities of Wisconsin’s individual travel services are now supported by Fox World Travel. Travelers can contact the Higher Education Team at Fox World Travel via phone at 608-710-4172 or via […]

  • Switch from Travel Inc. to Fox World Travel for Individual Travel

    May 21, 2024

    On July 1, 2024, the UW’s contract with Travel Incorporated will lapse and all individual travel arrangements previously managed by Travel Inc. will move to Fox World Travel. UW is […]

  • Expense Report Awaiting Approval?

    April 18, 2024

    Please see the current timeframe of Expense Report approvals on the Reimbursement page. During this peak period for expense report submissions please expect a longer approval time. Expense reports are […]

Travel Guidance

Top Ten Things to Know Before You Travel

  1. Airline reservations for University-sponsored travel are required to be made with Fox World Travel, either within Concur, the online self-booking tool, or with a Fox World Travel agent. Use of online brokers or search sites such as Expedia, Travelocity, Kayak, etc. are prohibited and will not be reimbursed by the University. 
    1. All employees should have a Concur profile. If you do not have a profile, please register for Concur prior to booking travel.
    2. Please visit the UW TravelWIse Concur page for more information about the online booking tool. 
  2. All non-conference site lodging reservations should be made through Concur or through a Fox World Travel agent.
    1. Effective with a policy change on July 1, 2020 – UW System employees may be reimbursed for bookings done on Airbnb. 
      *Prior to booking, please review all cancellation policies, and check with your department to ensure compliance with departmental policies. Ultimate approval of reimbursement of Airbnb costs, including any forfeited deposits, is dependent on the University or Departmental policies. Please click here for more information on booking with Airbnb.
    2. Use of any other online brokers or third-party sites such as hotels.com, VRBO, etc. are prohibited and will not be reimbursed by the University. 
    3. Prior to reserving conference site lodging, search Concur for the conference site hotel to determine if there is a lower rate available. If so, make your reservation within Concur. 
    4. Concur displays available room types and rates directly from hotel suppliers. Room types and rates available are not specific to UW System and may be above what UW policy allows. Travelers must adhere to the location rate maximums and only reserve single/standard rooms.
    5. To find the location rate maximums use the Lodging/Meal and Incidental Calculator
    6. Please consult the UW System Hotel Directory for a complete list of contracted properties by location.
  3. Please keep in mind the following tips regarding Meals and Incidentals:
    1. Receipts are not required for Meals and Incidentals Expenses.
    2. If the trip does not include an overnight stay, the traveler is limited to a $15 tax reportable day trip meal allowance. This meal allowance can be claimed even if a meal was provided.
  4. Hosted Meals must stay within meal maximums (breakfast $20, lunch $21, dinner $35 for in-state meals), require itemized receipts, and an approved Food Expense Approval Form.
  5. Rental vehicles are required to be reserved through Enterprise or National using the UWSA contract. Local reservations can be made directly with Enterprise (La Crosse Downtown 608-785-7400 prompt 4 or La Crosse Airport 608-781-5094) or National (La Crosse Airport 608-781-5678). However, out-of-state rentals must be made through Concur or through a Fox World Travel agent. When Enterprise or National do not serve the location of travel or if vehicles are not available, Hertz may be used under the State of Wisconsin (WSCA) contract.
    1. Eligible renters are classified as all University-authorized drivers age 18 and over. Authorized drivers 18-20 are restricted to domestic rentals only. Rentals are limited to compact/standard/intermediate vehicle classes unless there are business needs that require larger classes of vehicles. Claims for reimbursement beyond standard/intermediate vehicle classes (i.e. trucks, vans, etc.) for reasons such as transporting extra passengers, carrying cargo or bulky equipment, etc., must be explained on the expense report.
    2. Any person (employee, student, volunteer) who will be driving a vehicle (personally owned or rented) on University business must be authorized to drive. To become an authorized driver, review the Driver Authorization Policy and complete a Vehicle Use Agreement (VUA). Employees and students must complete an electronic VUA by logging into the Wisconsin Department of Administration VUA Sign-up Portal. Volunteers must complete a paper VUA and submit it to Business Services. Drivers with out‐of‐state driver licenses must attach the Notarized Statement of Driving Record form to their VUA.
    3. Drivers are responsible for refueling vehicles prior to return with the same level of fuel that they received at the time of rental. The University will not reimburse vendor refueling or prepay fuel packages. Receipts are required for reimbursement of fuel purchased.
    4. Enterprise, National, and Hertz for domestic rentals include Collision (CWD) and Liability (LDW) in their contract rates. Extra types of insurance are not reimbursable.
  6. When driving your personal vehicle for University-sponsored business, you will be reimbursed for mileage. MapQuest or Google Maps are the official tools for determining the most direct route. The following rates apply:
    1. Less than 100 miles roundtrip - Standard Rate
      • On/after 7/1/22: $0.655 per mile
    2. More than 100 miles roundtrip - Turndown Rate
      • On/after 7/1/22: $0.42 per mile
    3. Any Non-Employee - Standard Rate
      • On/after 7/1/22: $0.655 per mile
  7. All purchases over $25 must be substantiated with an itemized receipt.
  8. University purchases are generally exempt from Wisconsin Sales and Use Tax. Travelers are expected to request and receive Wisconsin sales tax exemption for travel related purchases. The University also has sales tax exemption in other states. Travelers should make a reasonable attempt to obtain sales tax exemption according to the tax authority's requirements.
  9. Travelers who requested a cash advance must return any unused cash upon returning to campus after their trip and must complete an e-Reimbursement within 30 days after the trip completion date.
  10. All travel related expenses for a trip must be submitted on one e-Reimbursement within 90 days after the trip completion date or will not be reimbursed by the University.

Helpful Links:

Fox World Travel Contact Information

Lodging and Per Diem Calculator

UW System Travel Policies

University employees, while on business travel, are expected to exercise good judgment when incurring travel costs. An employee may be reimbursed for reasonable and necessary travel expenses actually incurred in the performance and conduct of UW business. An employee shall not seek reimbursement for goods or services provided free of charge, not personally incurred, reimbursed by another source, or which will be paid or reimbursed from another source. Faculty and staff traveling together pay their own way and complete their own Expense Report (ER).

For UW travel policies, best business practices, and process standards, please refer to UW TravelWIse.

TRAVEL TIPS

Meals:

  • Meals and incidentals are reimbursed based on per diem allowances. Per diems are calculated based upon location, first/last day of travel, and provided meals adjustments.
  • For trip planning and rate determination, M&IE rates can be determined using the Lodging/Meal & Incidental Calculator available in the UW TravelWIse portal
  • If an employee is buying a meal for someone else, the UW Sponsored Event policy and Hosted Meal Rates apply. The following must be included:
    • An itemized receipt
    • A roster or list of individuals who attended
    • An approved Food Approval Form
Airfare:
  • Fox World Travel is the University's contracted travel provider. 
  • All airline reservations must be made with Fox World Travel, either with a consultant or within the Concur self-booking tool. 
  • Purchased airfare must be the lowest appropriate fare, which is defined as non-refundable, coach/economy class.
  • The use of online brokers or search sites, such as Expedia, Travelocity, Kayak, etc. are prohibited and will not be reimbursed by the University.
Lodging:
  • All individual non-conference site lodging reservations must be made within the Concur self-booking tool, by contacting Fox World Travel or by contacting the hotel directly.
  • Conference site lodging reservations can be made directly with the conference or host site; however, travelers are strongly encouraged to check Concur as often times a lower rate can be obtained. A conference or host site is defined as a lodging facility identified by the sponsor and must be included on the conference brochure, program, or registration information provided.
  • The use of lodging brokers, like Hotels.com, Expedia, Travelocity, Priceline, etc., is prohibited and will not be reimbursed by the University.
  • Employees can use a University/Prepaid Purchasing Card (PCard) to pay for lodging that is within the per diem allowance or for conference site lodging. 
  • If sharing a room with another employee, one employee may pick up the entire room cost, but both must indicate this on their respective e-Reimbursements.
Vehicles:
  • Employees are expected to use rental vehicles when vehicle transportation is determined to be the most appropriate mode of transportation. Vehicle transportation is generally most appropriate for round trips less than 400 miles.
  • All out-of-state vehicle reservations must be made through Concur utilizing the Big Ten contract with Enterprise and National. Hertz is also available within Concur when Enterprise and National do not have necessary availability. Utilizing Concur for reservations enables the contract booking ID to automatically apply ensuring that all reservations are under contract and appropriately insured.
  • All employees and students who are required to drive on University-sponsored business must be authorized to drive in accordance with Risk Management’s Drivers Authorization.
  • If an employee chooses to use their personal vehicles, reimbursement will be made based on the following:
    • Less than 100 miles roundtrip - Standard Rate
      1. On/after 1/1/21: $0.655 per mile
    • More than 100 miles roundtrip - Turndown Rate
      1. On/after 1/1/21: $0.42 per mile

Policy Updates

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Contact an Agent

Higher Education Team Hours: 7am-7:30pm
Agent Phone:  608-710-4172 (local)
Email: uwtravel@foxworldtravel.com

Group Block Contact Information

Dedicated Team Business Hours: 8 am CST-5 pm CST Monday-Friday, excluding Holiday
After Hours Emergency Support: 5:30 pm-7 am CST Monday – Friday & 24/7 – including Weekend and Holiday Coverage
Direct phone: (920) 933-4180
Consultant Team Email: FoxGroupBlock@foxworldtravel.com

Fox World Travel is the contracted agency for all individual and group block airfare.

Most travel falls under the individual travel category and is defined as anywhere from 1 traveler to up to 10 travelers. Group Blocks are 10 or more travelers traveling on one flight to and from the same origin and destination, on the same dates.

Call:   Local: 608-710-4172

Email: uwtravel@foxworldtravel.com

Need a bit more support with your booking? Working with a consultant is recommended for those:

  • Booking complex international flights
  • Booking next day/same day air travel
  • Uncomfortable with online booking
  • Who prefer to speak to an individual or are
  • Booking airfare with a companion

A dedicated University agent team is ready to help you with flight, hotel and car rental reservations.

ClaraAlvarez
ChandlerArmon
KatieDahl
KrystaDozier
KathyHaegele
MaryJo
TarrahKirby
JenniferMorrison
NoraRochford
KatieSchmeisser 
TinaWade
JustinWallen
JayWilson
KarenWisowaty

Live chat with an agent through the Fox Portal or your e-invoice.

Chat is available Monday-Friday 7am-10:30pm (After hours fee applies after 7:30pm)

For detailed information on Fox World Travel invoice retrieval, please review JOB AID Fox World Travel Invoice Retrieval Instructions.

Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.

Additional information regarding International travel such as passports, travel visas, immunization requirements, foreign currency, and insurances may be found on UW TravelWIse International booking page. 

International - MEAL AND LODGING MAXIMUMS

Daily meal and incidental expense per diems for all foreign locations (including all related taxes and tips) can be found using the Lodging/Meal and Incidental Calculator. If the location of travel is not listed, the 'Other' rate will apply.

Any meals provided by international hosts, conferences, or others cannot be claimed for reimbursement and should be noted as such within your e-Reimbursement Meals & Incidentals Per Diem expenses.

For foreign travel, the incidental portion of the per diem varies by location. The incidental portion includes the following expenses:

  • Fees and tips given to services staff - such as restaurant wait staff, porters, baggage handlers, hotel housekeeping or other service staff, valet, train, etc.
  • Transportation between places of lodging or business to obtain meals when not obtainable within the immediate vicinity
  • Phone calls
  • Laundry, dry cleaning, etc.
  • Bottled water

INTERNATIONAL FLIGHT RESERVATIONS & FLY AMERICA RULE/OPEN SKIES AGREEMENT

Make your reservations through our contract with Fox World Travel and take full advantage of expert international reservation services.

Before you purchase tickets for international travel, be aware that the Fly America Act/Open Skies Agreement requires that Americans (University travelers) who fly internationally using funds from the federal government (federal funds = grants) utilize a U.S. flag carrier, with few exceptions.

Exceptions:

  • When there is no nonstop or direct service offered by a U.S. carrier
  • When travel solely outside the U.S. increases the number of aircraft changes en route to more than two
  • When the passenger’s travel time is extended by at least 6 hours
  • When the connecting time is 4 hours or more at an overseas interchange point

Additional information on the Fly America Act and Open Skies Agreement can be found here and at the U.S. General Services Administration (GSA).

 

Interview candidates

Potential candidates, although not state employees, are welcomed to campus for the purpose of interviewing for a potential position with UW-La Crosse. Candidates are subject to same UW travel policies, best business practices, and process standards as employees. Listed below are some guidelines when inviting potential candidates to campus for interviewing purposes.

Guidelines - Interview Candidate & Employee/Host

Interview Candidate

How to Arrange and Pay for Interview Candidate Travel pdf

  • All travel reservations must be booked via Concur or Fox World Travel.
  • Departments may wish to set up an Administrative Group for Interview Candidate Travel

How to Set-Up and Pay a Non-Employee

  • Interview candidates are considered non-employees
  • Once completed, the employee contact can enter an e-Reimbursement on behalf of the non-employee/interview candidate
  • Necessary information to complete the form:
    • Non-employee full legal name and mailing address
    • University funding string
    • Date of first purchase for which reimbursement will be requested

Employee/Host

How to Create an e-Reimbursement for Hosted Meals with Interview Candidates

  • The employee serving as host for the meal coordinates and renders payment on behalf of interview candidate and others attending the meal
  • Meal expenses are limited to Hosted Meal Rates
  • The purchase of alcoholic beverages with University administered funds is prohibited

Resources

Direct Bill at La Crosse Area Hotels pdf

Students & non-employees

Travel arrangements for UWL students and non-employees can be coordinated through either a department Travel Coordinator. Student and non-employee travel arrangements are subject to the same UW travel policies, best business practices, and process standards as University employees.


Driving Personal Vehicle

Students who are required to drive on University-sponsored business must be authorized to drive in accordance with UWSA Policy 615-Vehicle Use and Driver Authorization and follow university guidelines prior to using personal vehicles, rental vehicles, or fleet services. 

Note: In addition to receiving driver authorization, successful completion and certification of Van Training is required prior to renting 12-15 passenger vans. Certification is required to be presented when renting a 12-15 passenger van.

Business mileage will be reimbursed at the IRS-authorized mileage rate in effect on the date of travel using the most direct route. 

Standard Rate

  •  $0.67 per mile

Resources

How to Set Up and Pay a Non-Employee

EMPLOYEE RELOCATION

 

The purpose of the Employee Relocation Expense Policy is to provide guidance to the University of Wisconsin-La Crosse (University) regarding reimbursement for relocation expenses incurred by new personnel. This policy provides further clarification of the University of Wisconsin System Administrative Policy 240: Relocation (Household Moves) and Temporary or Indefinite Work Assignments.

 
 Functional Owner Controller
 Executive Sponsors Vice Chancellor for Administration & Finance
 Policy Contact Assistant Controller

Who This Policy Applies To

All employees


Rationale

The purpose of the Employee Relocation Expense Policy is to provide guidance to the University of Wisconsin-La Crosse (University) regarding reimbursement for relocation expenses incurred by new personnel. This policy provides further clarification of the University of Wisconsin System Administrative Policy 240: Relocation (Household Moves) and Temporary or Indefinite Work Assignments.

 

The Employee Relocation Expense Policy on this page applies to offers made on January 1, 2023, or after. This version changed the relocation policy to a stipend-only model. Relocation offers made before January 1, 2023, are covered under the previous policy. An archived copy of that version of the policy can be viewed here: Employee Relocation Expense Policy for Offers Made Before January 1, 2023

Policy Detail

Policy

The following policy information is effective as of January 1st, 2023. Appointment letters issued prior to this date will be treated under the rules of the previous policy which differentiated direct costs from indirect costs.

Taxable Reimbursement

In accordance with IRS regulations, effective January 1, 2018, the reimbursement or payment of any relocation costs under this policy are considered taxable income and subject to applicable income and employment taxes.

Eligibility

Reimbursement of relocation expenses for new employees, including Faculty and IAS, Academic Staff, and University Staff, may be authorized and funded through the hiring department. The reimbursement of expenses may be offered up to the maximum amounts allowed for relocation costs as defined by the employee’s appointment letter. Reimbursement is not allowed for employees appointed as University Staff Temporary (formerly limited term employees (LTEs) or project positions. To be eligible for reimbursement, an employee relocation generally needs to be within 50 miles of the city of La Crosse for a position with on-campus employment. The relocation must be completed no later than one year from the effective date of the appointment or the end of probation, whichever is later.

Reimbursement Amounts

Reimbursement amounts for relocation will be specified in the appointment letter.

Faculty and IAS, Academic Staff, and University Staff positions:

  • The former residence must be at least 50 miles from the university.
  • A stipend of up to $4,000 may be provided for relocation costs.

Positions titled Director or above:

  • The former residence must be at least 50 miles from the university.
  • A stipend of up to $6,000 may be provided for relocation costs.
Relocation Costs

Payment of a stipend directly to the employee is allowed to cover relocation costs. A stipend may not be paid more than 30 days before the employee’s start date. Receipts are not required for reimbursement (employees are advised to retain all receipts for personal tax filing purposes), but a fully executed appointment letter is required as an attachment with the reimbursement request.

Relocation Using Commercial Carriers 

UW System Financial Administration has contracts established with SIRVA Van Lines (Piepho Moving and Storage) and UniGroup Van Lines (United Van Lines) for the relocation of household goods that university employees may use.

Travel authorization

How to Create Travel Authorizations in the Expense Module

UWL Travel Authorization Guide - Updated March 2022 pdf

Travel Authorizations may be used to obtain departmental pre-trip approval, according to current policies. Travel Authorization requests include estimated expenses such as airfare, lodging, meals, etc. For Meals and Incidentals, use the Lodging/Meal and Incidental Calculator for estimates. In the Travel Authorization, use expense type "Travel Miscellaneous" and enter the description "Meals & Incidentals." Then, enter the amount from the calculator.

Meal & incidental expense per diem allowance

Individual University business travelers are eligible to receive a meal & incidental expense (M&IE) per diem allowance whenever travel requires an overnight stay. The M&IE per diem allowance covers individual, out-of-pocket meals and incidental expenses.

The M&IE per diem allowance includes all meals as well as incidental expenses defined as:

  • Fees and tips given to restaurant wait staff, bell hops, porters, baggage handlers, hotel housekeeping, valet, service staff on trains or ships.
  • Transportation between places of lodging or business and places where meals are taken.
  • Laundry, dry cleaning, and pressing of clothing
  • Mailing and other expenses associated with filing expense reports
  • Bottled water (for international travel needs)

Day trip travel without an overnight stay does not qualify for the M&IE per diem allowance.  If your day travel requires you to spend money for a meal(s), the approving authority may authorize a $15 day trip meal allowance.  This allowance is tax reportable to you.

The M&IE per diem allowance does not require receipts for payment.  Do not submit receipts to the University for M&IE per diem.  The I.R.S. does recommend that all business travelers retain receipts for any business travel expenses incurred for personal tax filing purposes.

No.  The reimbursement plan has been designed to fairly compensate all travelers. While the rate maximums apply to all, the supervisor or approving authority may limit a travelers overall trip budget.

No.  A M&IE per diem allowance is only allowed for individual travelers that incur meal and incidentals expenses as a result of over-night travel, pay out-of-pocket and file for their own reimbursement.  If a student traveler does the above, they would file for their own M&IE per diem reimbursement.  If you continue to provide this for the student, they cannot.

When a University group leader provides money to students (or members of a team) for purchase of their own meal the expense limits fall under the same limit structure as Headquarter City and UW Sponsored Events.  The amount of meal money given should be reasonable and in keeping to the type of student activity/travel and meals being provided.

All meal expenses must be supported by itemized receipts.  In cases where meal money is given to students to purchase a meal on their own, the standard signature form, signed by the student to acknowledge the receipt of meal money, will be used in lieu of the restaurant receipt.

The maximum rates, including gratuity and tax, by location and meal expense type are:

Expense

Within Wisconsin

 Outside Wisconsin

Breakfast

$12

$15

Lunch

$18

$23

Dinner

$30

$37

Refreshments/Break

$10

$10

 

An individual traveler’s personal meal & incidental expense (M&IE) per diem allowance cannot be used to pay for items related to University Sponsored Events or any other related business entertainment activity that includes meals, food or beverages whether the expense is incurred in travel status or at the headquarter location.

Meal limits, receipt requirements and other documentation for hosting expenses is part of the UW Headquarter City & Sponsored Events policy.  Please review the requirements.

Yes, the M&IE per diem allowance is applicable to all individuals that travel for University purposes.

Headquarter city & UW sponsored events

No.  When making food and beverage arrangements you do not have to spend the maximum amount per meal. Let the food and beverage staff know what your budget is and request food and beverage options that align with your budget.  If you are accustomed to using a hotel’s “state rate menu” to stay within your budget, you can continue to request that.

These type of meal expenditures are considered “hosted meals”.  Meal maximums and policy requirements for hosting a meal are the same as what is contained within the Headquarter City and UW Sponsored Events Policy.

All hosted meal expenses must be supported by a business purpose, itemized receipts and a list of attendees. The meal purchase(s) should be reasonable, need not be at the maximum amount, and in keeping with the type of student activity/travel and meals being provided.

The maximum rates, including gratuity and tax, by location and meal expense type are:

Expense

Within Wisconsin

 Outside Wisconsin

Breakfast

$12

$15

Lunch

$18

$23

Dinner

$30

$37

Refreshments/Break

$10

$10

Travel Policy

The university will pay for the most economical form of transportation to reach your business destination and return. That will often be by air for out of state business. If you elect to travel by car, that’s a personal choice and your reimbursement will be limited to the lowest cost. You will have to provide a cost comparison which includes airfare and all related air expenses (airport parking, taxi from airport to hotel and back, and mileage from home to airport and return), and car mileage and related costs (including additional work hours for travel time) for the travel to the destination and return. This cost comparison, including the additional work hours for travel time, must be discussed and approved by your supervisor prior to travel.

Note: The comparisons will need to be attached to your expense report to support the elective to drive vs. fly and expedite your reimbursement.

For more information see the process guidelines: Determining the Appropriate Mode of Transportation and 1201 Purchase & Payment of Business Air Travel

There are a number of things to consider in this situation, for instance, can you pay to ship the equipment and travel by the lowest cost transportation option? Is it less costly to drive your personal vehicle and carry the equipment with you? Can you rent a car for less than the mileage cost for driving your own vehicle? The university will pay for the most economical form of transportation to reach your business destination and return, including the need to transport the equipment.

You will need to prepare a comparison of the various possible methods of transportation that will meet the need in determining lowest cost. You should then discuss options and cost with your supervisor as the approving authority has responsibility for determining the most appropriate mode of transportation.

For more information see the procedure: Determining the Appropriate Mode of Transportation

UW System Travel FAQs

General Booking

Concur

Concur is an online booking tool that University of Wisconsin System employees can use to book university-sponsored individual air, car or hotel reservations. Our contracted travel agency, Fox World Travel, licenses Concur for University Travelers to use. Travelers can manage their itinerary, view changes, and research pricing by using Concur.

To register for Concur, users can log into Concur via Single Sign On. New users will be directed to the Concur registration page. Registrations are reviewed and approved within 48 hours.

 Concur cannot be used for personal travel reservations, unless purchasing business travel combined with personal travel. Cost comparisons must be obtained when booking air travel.

Fox World Travel Concur Support Desk

Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.

 

Forgot Password?

Submit a request to Concur for a password reset. Your username is your current institutional email address.

New User Registration

Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.

Additional Support

Contact your institution’s travel manager for additional support questions.

Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5892410 : US2 | EU2 : Travel : Root Cause Analysis

    In the EU2 and US2 Data Centers, travel searches in the Worldspan GDS, through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have received an error message "Sorry, something went wrong" when attempting to perform a travel search. Root cause: Our GDS partner Worldspan has acknowledged an incident on their infrastructure as the cause of the service degradation and will provide SAP Concur with an RCA and remediation actions. Corrective Actions: N/A

  1. OPI-5892410 : US2 | EU2 : Travel : Issue Resolved

    In the EU2 and US2 Data Centers, travel searches through Worldspan GDS in the SAP Concur website were unavailable. Affected users may have received an error message "Sorry, something went wrong." when attempting to perform a car, hotel, or air search. The Incident Response Team (IRT) confirmed that the service provider of our GDS vendor Worldspan applied a fix to restore the service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.

Yes, the university’s contracted travel agencies can assist with companion/family travel.  However, please keep in mind their primary responsibility is to service university sponsored/business-related travel.  The consultants do not specialize in vacation travel. If your request exceeds their capacity, you will be referred to a vacation/leisure consultant. Also, keep in mind, service fees will apply to personal travel/companions.

It is the responsibility of the hosting department to ensure that all guests of the University are aware of UW Travel Policies. Guests should be provided a copy of the University’s Visitor Travel Guide prior to scheduling travel.  If the guest books outside of policy, please reach out to your campus travel manager to inquire about obtaining an approved Travel Policy Exception.

There are several different types of insurance available to UW Employees.  Please reach out to your Human Resources Representative for more information.

Insurance that is specific to travel –

  • Vehicle coverage through the Big Ten contract (Enterprise and National) and State of Wisconsin contract (Hertz)
  • CISI – medical insurance required for students who are traveling internationally. UW-Stout and UW-Madison employees are required to register for CISI insurance when traveling abroad. Contact your campus travel manager for more information.

* The University does not pay for or reimburse trip insurance.

We have created a Group Travel Resource page to identify the different needs of groups. Most likely, you will have to work with an agent, as agents are best to assist your group needs. Information on groups can be found in Group Travel under Planning in TravelWIse.

Air

No. Because of our commitment to duty of care and our relationship with vendors, UW will still require the use of our contracted travel agency partners for all airfare purchases.

No, UW air contract cannot be used for travel that is 100% personal in nature.   However, when combining personal travel with business travel, UW air contracts can be used.

Yes, travelers can combine personal and business travel and book individual tickets through Fox World Travel. When a traveler elects to combine personal travel days with business travel, cost comparisons must also be obtained to ensure that the University is paying for the business trip dates only. A cost comparison must be provided to show the cost of the lowest appropriate airfare for the business travel dates only and another with the added personal dates. The lower of the two comparisons will be paid or reimbursed by the University.

Valid Cost Comparisons: Concur or agents from one of the university’s contracted travel agencies must be used for cost comparisons. Because of pricing and availability fluctuations, accurate cost comparisons must be done immediately, in succession, to be valid.

No, companions/family members are not eligible to receive UW contracted airline discounts.

National/Enterprise and Hertz are the contracted suppliers for UW.

Personal use may be added in conjunction with a business trip, either at the beginning of the end of your reservation. . Please note additional coverage such as CDW or LDW are not included when reserving a strictly personal rental. The coverage can be added for additional fees. 

View the Personal Use Contracts page for more information.

Users are highly encouraged to book all vehicle rentals through Concur or our contracted travel agency partners as contract details are built into the booking channels.  However, booking directly with a vehicle rental agency is allowed.  When booking outside of Concur/contracted travel agencies, it is the responsibility of the traveler/arranger to make sure the contracted vendors are being used (Enterprise/National and Hertz). 

Verify hours of operation at the Enterprise location you are renting from.  It is possible that the location is closed at the time you are entering into Concur. 

Note: pick-up and/or drop-off hours may need to be modified to accommodate the location hours of operation.

If you have determined that Enterprise does not have any cars available, explore other options.  Look into renting from National or Hertz, and if none of our preferred partners have availability you may want to condenser driving your personal vehicle or work with our travel agency to use another vendor.

Contact your campus travel manager for assistance in determining the best alternative.

Yes. 

Note: Most Airport locations are open on weekends.

Lodging

Yes. While we highly recommend using Concur or our contracted travel agencies, policy does allow you to contact the hotel directly (either by phone or on the hotel website) to book your lodging reservation.

No. Third party booking websites are prohibited under the travel policy

Yes.

Third Party bookings are still restricted (such as Expedia and Orbitz).

Please visit our Airbnb page for more information.

Conference lodging should be booked using the link provided with your conference registration or by contacting the conference hotel directly.

Note: Users are highly encouraged to search Concur for the conference hotel(s) as often rates found within Concur are less costly than the conference rate.

We highly encourage you to use UW preferred properties whenever possible. Booking with a preferred property allows the UW System to act as a liaison in the event there is an issue with your stay, and to ensure rates are below the maximum. However, bookings with non-preferred properties will still be reimbursed.

If you are unable to find lodging within a reasonable distance from your location, you are required to provide documentation (i.e. screenshots from Concur) that a lower rate was not available.

Contact Information

Interim UW-La Crosse Travel Manager:
Becky Kopidlansky

bkopidlansky@uwsa.edu

Training Recordings

Travel Training

April 2, 2024

UWL 4-2-24 Travel Training pdf

UW-LaCrosse Travel training recording 4-2-24

 

E-Reimbursement Training

April 4, 2024

UWL EReimbursement Training 4-4-24 pdf

UW-La Crosse Expense training recording 4-4-24

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Travel & Concur Training

January 9, 2024

UW LaCrosse Travel & Concur Training Jan 2024 pdf

UW-La Crosse Travel & Concur Training recording

 

E-Reimbursement Training

January 11, 2024

UW LaCrosse E-Reimb Training Jan 2024 pdf

UW-La Crosse Expense Training Jan 2024 recording

 

 

 

Upcoming Trainings

Keep in mind we are switching from Travel Inc to Fox World Travel July 1, 2024. Please sign up for agency transition webinars presented by the whole Travel team to learn more. Details found at Wisconsin.edu/Travel.

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