SAP Concur Real Time Status

20 November 2024 | 4:14 am

Impact as Reported: In the US2 Data Center, completing travel bookings in new Concur Travel was below expected level. Affected users may have experienced an inability to completing travel bookings when clicking on finalize button. Root cause: The root cause of the incident has been determined to be a code defect introduced during a recent deployment and caused by an unsatisfied dependency generated by dependent services executing their deployments with the wrong sequence. Corrective Actions: The latest deployment has been rolled back to previous version to eliminated the missing dependency, which has restored the product functionality. A set of initiatives has been started aimed to provide short term as well as long term fixes and incident response improvements: Short term: Introduce additional validation measures as part of the service release process Enforce deployment order within the test automation for dependent services. Review and enforce the escalation and notification process for the service owners Long term: Eliminate service decencies that require deployments to be executed in a specific order.

11 November 2024 | 7:23 am

In the US2 Data Center, completing travel bookings in new Concur Travel was below expected level. Affected users may have experienced the inability to complete travel bookings when clicking on finalize button. If you started your booking between 2:35 AM PST - 4:23 AM PST on 11/11/2024, we advice to cancel the booking and start a new booking. The Incident Response Team (IRT) identified a previously implemented deployment and performed a rollback to restore the service.We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

11 November 2024 | 6:49 am

In the US2 Data Center, completing travel bookings in new Concur Travel was below expected level. Affected users may have experienced an inability to completing travel bookings when clicking on finalize button. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

11 November 2024 | 6:35 am

In the US2 Data Center, completing travel bookings in new Concur Travel is below expected level. Affected users may experience an inability to completing travel bookings when clicking on finalize button. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

11 November 2024 | 6:23 am

We are working to determine the user impact and will provide information as it becomes available.