SAP Concur Real Time Status

27 November 2025 | 8:56 am

Impact as Reported: In the US2 Data Center, completing Car, Hotel and Rail searches in the New Concur Travel was below expected level. Affected users may have received the following error when attempting to search for travel: "No results found". Root cause: A code update inadvertently introduced a version mismatch between a communication software layer and some of the micro-services leveraging it for connectivity, ultimately leading to inability for user to utilize some functionalities of the Next Gen Travel application. The change was rolled back to restore service. Corrective Actions: The relevant teams have started the development of automation to perform more comprehensive dependency checks prior to executing deployments. The cross-team communication process is also being reviewed with the goal of increasing awareness of changes performed between interdependent services.

26 November 2025 | 6:46 pm

New Concur Travel customers experienced an issue where air and hotel searches through the Travelport GDS were unavailable. When performing hotel searches, an error message appeared stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed was “No flights available.” The Incident Response Team received confirmation that issue was caused by the internal Trip Services issue from Concur partner vendor side and they have resolved the issue. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

26 November 2025 | 6:41 pm

New Concur Travel customers experienced an issue where air and hotel searches through the Travelport GDS were unavailable. When performing hotel searches, an error message appeared stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed was “No flights available.” To check if your company is affected by this incident please log onto the Personalized Concur Open website. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

26 November 2025 | 6:15 pm

New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable. When performing hotel searches, an error message appears stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed is “No flights available.” There is no workaround for this issue at this time. The Incident Response Team (IRT) has been advised by the vendor that they are still working to resolve the internal Trip Services issue and are making some progress. To check if your company is affected by this incident please log onto the Personalized Concur Open website. An update will be provided in two hours. Thank you for your patience while this matter is addressed.

26 November 2025 | 4:23 pm

New Concur Travel customers are currently experiencing an issue where air and hotel searches through the Travelport GDS are unavailable. When performing hotel searches, an error message appears stating, “There has been a technical issue” after entering search parameters. For air searches, the error message displayed is “No flights available.” There is no workaround for this issue at this time. The Incident Response Team (IRT) has been advised by the vendor that work is ongoing to resolve an internal Trip Services issue. To check if your company is affected by this incident please log onto the Personalized Concur Open website. An update will be provided in two hours. Thank you for your patience while this matter is addressed.