SAP Concur Real Time Status

10 July 2025 | 4:45 pm

In the US2 Data Center, travel bookings using the New Concur Travel through the SAP Concur website and SAP Concur mobile app were 10% below expected level. Affected users may have encountered no rates or an error when attempting to complete the travel search and book workflow for all travel segments. The Incident Response Team downgraded a business service tier to a previous version to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

10 July 2025 | 1:14 pm

In the US2 Data Center, logging in via SSO through the SAP Concur website and SAP Concur mobile app was unavailable. Affected users may have experienced login errors, stating, “Sorry, but we’re having trouble signing you in. SAML message was not properly base 64 encoded” when attempting to log in. An update deployed to the authentication workflow to migrate single sign-on services still using a legacy SAML endpoint to the current one due to a code defect that had not surfaced during testing resulted in some SSO Identity Providers returning an error and in a failed user log. The Incident Response Team deployed an update to use the encoding that was required for these Identity Providers. This resolved the issue and allowed the logins to authenticate successfully. The following corrective actions were identified: -Deployed an update to use the encoding required by some Identity Providers -Add additional tests to validate SSO response matches encoding requirements for all identity providers

9 July 2025 | 1:33 pm

In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered a page that states "No rental cars are available" when attempting to search for Sabre car rates. To check if your company was affected by this incident please log onto the Personalized Concur Open website. The Incident Response Team received confirmation that root cause and resolution actions were owned and executed by Sabre. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted by Sabre, and a root cause analysis report provided when that investigation is complete.

9 July 2025 | 1:20 pm

In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app were unavailable. Affected users may have encountered a page that states "No rental cars are available" when attempting to search for Sabre car rates. To check if your company was affected by this incident please log onto the Personalized Concur Open website. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

9 July 2025 | 1:01 pm

In the US2 and EU2 Data Centers, car searches using Sabre GDS through the SAP Concur website and SAP Concur mobile app are unavailable. Affected users may encounter a page that states "No rental cars are available" when attempting to search for Sabre car rates. The Incident Response Team is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.