SAP Concur Real Time Status

16 October 2025 | 9:35 am

In the US2 and EU2 Data Centers, Sabre hotel bookings through the SAP Concur website and SAP Concur mobile app were approximately 75% below expected level. Affected users may have encountered the following error after populating hotel search criteria and clicking the Search Hotels button, “Please reload the page and try again.” A workaround for this issue was not identified during service degradation. The Incident Response Team received confirmation that root cause resides on Sabre’s end and that Sabre took action to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

16 October 2025 | 9:16 am

In the US2 and EU2 Data Centers, Sabre hotel bookings through the SAP Concur website and SAP Concur mobile app were approximately 75% below expected level. Affected users may have encountered the following error after populating hotel search criteria and clicking the Search Hotels button, “Please reload the page and try again.” A workaround for this issue was not identified during service degradation. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

16 October 2025 | 9:08 am

We are working to determine the user impact and will provide information as it becomes available.

16 October 2025 | 8:27 am

FRCA Impact as Reported: In the US2 Data Center, all users attempting to complete air and hotel bookings in the New Concur Travel through the SAP Concur website and SAP Concur mobile app were unable to complete their travel bookings due to booking errors. Root cause: An infrastructure component provided by the hyperscaler vendor hosting the US2 SAP Concur environment suffered an outage that caused disruption for the next generation travel services dependant on it for cross service communication. Service was restored as soon as the hyperscaler resolved the issue on the impacted component. The hyperscaler vendor will provide SAp Concure with and RCA and identified preventive actions.

16 October 2025 | 7:28 am

Impact as Reported: In the US2, EU2, APJ1, China, and Concur Cloud for Public Sector Data Centers, completing car searches via GDS Sabre through the SAP Concur website and SAP Concur mobile was unavailable. Affected users may not have seen any results when attempting to search for cars. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A