Concur Support & User Guides

Training

Fox World Travel Concur Support Desk

View All Concur Video Demos and Guides on the Fox Portal

Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.

 

Forgot Password?

Submit a request to Concur for a password reset. Your username is your current institutional email address.

New User Registration

Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.

Additional Support

Contact your institution’s travel manager for additional support questions.

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Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5976400 : US2 | EU2 : Expense | Mobile : Root Cause Analysis

    3 March 2025 | 5:05 am

    Impact as Reported: In the US2 and EU2 Data Centers, GRDC receipt image processing was unavailable via the SAP Concur mobile app. Affected users may have experienced latency after clicking "Take Photo", followed by "Processing" without advancement in the workflow when attempting to upload a receipt. Root cause: An outage for the primary third party time stamp service provider used by Concur caused the GRDC receipt image processing service to became unavailable for end users. The incident response team switched to an alternative time stamp service provider to restore service. Corrective Actions: The following corrective actions have been identified: monitoring on the feature is being enhanced to ensure earlier detection of service degradation and prompter response time stamp service providers are being reviewed to ensure stable service offering.

  1. OPI-5977231 : US2 | EU2 : Travel : Root Cause Analysis

    25 February 2025 | 7:09 am

    In the EU2, and US2 Data Centers, travel searches for air, car and hotel through the SAP Concur website were below expected level. Affected users may have encountered the error message, “Sorry, something went wrong.” when attempting to perform travel searches. The root cause of the incident has been identified to be a service disruption at one of our third party GDS vendors.