Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.
Forgot Password?
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-5991439 : US2 | EU2 | FRANCE DC | APJ1 : Travel : Root Cause Analysis
10 April 2025 | 7:08 am
Impact as Reported: In the EU2, US2, Paris, and APJ1 Data Centers, booking hotels in Concur Travel using the Sabre GDS service was unavailable. Affected users may have experienced an error "Not available", rather than a hotel rate after clicking the "Search" button. Root cause: An updated container image that had not been yet succesffully validated was inadvertently deployed to the travel service supporting Sabre hotel searches and bookings in all production environments, causing the service to become unavailable. Once the issue was detected and identified the change was rolled back to restore service. Corrective Actions: The following preventive actions have been identified: enforcement of safe deployment practices is being streghten to reduce the likelihood of defects being deployed to all environments image testing in pre production is being revised to block the deployment of defective images
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OPI-5993521 : US2 : Travel : Issue Resolved
3 April 2025 | 12:07 pm
In the US2 Data Center, travel bookings using the New Concur Travel, through the SAP Concur website and SAP Concur mobile app were below expected level. Affected New Concur Travel users may have been reverted back to the Legacy Concur Travel page when attempting to search for flights, car or hotel. Additionally, affected New Concur Travel users may have found no results when attempting to book rail. The Incident Response Team (IRT) took action to rollback a recent deployment to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.