Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.
Forgot Password?
Submit a request to Concur for a password reset. Your username is your current institutional email address.
New User Registration
Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-5946124 : US2 : Travel : Root Cause Analysis
20 November 2024 | 4:14 am
Impact as Reported: In the US2 Data Center, completing travel bookings in new Concur Travel was below expected level. Affected users may have experienced an inability to completing travel bookings when clicking on finalize button. Root cause: The root cause of the incident has been determined to be a code defect introduced during a recent deployment and caused by an unsatisfied dependency generated by dependent services executing their deployments with the wrong sequence. Corrective Actions: The latest deployment has been rolled back to previous version to eliminated the missing dependency, which has restored the product functionality. A set of initiatives has been started aimed to provide short term as well as long term fixes and incident response improvements: Short term: Introduce additional validation measures as part of the service release process Enforce deployment order within the test automation for dependent services. Review and enforce the escalation and notification process for the service owners Long term: Eliminate service decencies that require deployments to be executed in a specific order.
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OPI-5946124 : US2 : Travel : Issue Resolved
11 November 2024 | 7:23 am
In the US2 Data Center, completing travel bookings in new Concur Travel was below expected level. Affected users may have experienced the inability to complete travel bookings when clicking on finalize button. If you started your booking between 2:35 AM PST - 4:23 AM PST on 11/11/2024, we advice to cancel the booking and start a new booking. The Incident Response Team (IRT) identified a previously implemented deployment and performed a rollback to restore the service.We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.