Concur Support & User Guides

Training

Fox World Travel Concur Support Desk

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Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172 or via chat in the Concur application.

 

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Submit a request to Concur for a password reset. Your username is your current institutional email address.

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Concur registration for new users. Registration is limited to employees. The use of a university e-mail address is required for user name.

Additional Support

Contact your institution’s travel manager for additional support questions.

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Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-5881935 : US2 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Root Cause Analysis

    2 July 2024 | 3:59 am

    Impact as Reported: In the EU2 and US2 Data Centers, manual logins using login ID and password, through the SAP Concur website and SAP Concur mobile app were bellow expected level. Affected users may have experienced an error after entering their login credentials. Single Sign-On (SSO) logins were not affected. As the Incident Response Team (IRT) was gathering details, the affected services self recovered. Root cause: The root cause of the incident has been identified to be a defect within our CDN (Content Delivery Network) which resulted in client certificate information to be missing, and therefore the traffic directed to one of our internal authentication services to be marked as unauthorized and rejected. Corrective Actions: A change in the TLS settings was made in cooperation with our CDN provider, ultimately leading to service restoration. Additional changes are being implemented to modify the authentication workflows and provide enhanced resiliency, these changes will provide a significant impact mitigation in the event that similar issues would re-occur in the future.

  1. OPI-5879788 : US2 | EU2 : Travel : Root Cause Analysis

    21 June 2024 | 7:20 am

    Impact as Reported: In the EU2 and US2 Data Centers, travel searches in the Worldspan GDS, through the SAP Concur website and SAP Concur mobile app were below expected level. Affected users may have received an error message "Sorry, something went wrong" when attempting to perform a travel search. Root cause: Our GDS partner Worldspan has akcnowledge an incident on their network as the cause of the service degradation and will provide SAP Concur with an RCA and remediation actions. Corrective Actions: N/A