Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6336471 : US2 : Travel : Root Cause Analysis
10 November 2026 | 9:17 am
Impact as Reported: We identified and resolved a service degradation affecting the Concur Travel service. Full Customer Base Impact will be provided when available. This issue was intermittently affecting travel searches in New Concur Travel. After entering search criteria and clicking the Search button, users may have received the error message: "Sorry, something went wrong." When this error occurred, search results were not returned. Legacy Travel was not impacted by this issue. Root cause: The incident was caused by a capacity constraint within a backend travel service. During a period of sustained demand, requests became concentrated on a portion of the available resources rather than being distributed as intended. This created a bottleneck that reduced the service's ability to respond to requests, resulting in intermittent search failures for customers. The Incident Response Team increased available capacity to alleviate the bottleneck and restore normal service operation. Corrective Actions: The following corrective and preventative actions were identified 1. Increased service capacity to immediately alleviate the bottleneck and restore normal service operation. 2. Improve workload distribution across available resources to prevent traffic from concentrating on a limited subset of service capacity. 3. Enhance monitoring and alerting capabilities to enable earlier detection of capacity constraints and allow remediation before customer impact occurs.
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OPI-6336471 : US2 : Travel : Root Cause Analysis
10 November 2026 | 9:16 am
Impact as Reported: We identified and resolved a service degradation affecting the Concur Travel service. Full Customer Base Impact will be provided when available. This issue was intermittently affecting travel searches in New Concur Travel. After entering search criteria and clicking the Search button, users may have received the error message: "Sorry, something went wrong." When this error occurred, search results were not returned. Legacy Travel was not impacted by this issue. Root cause: The incident was caused by a capacity constraint within a backend travel service. During a period of sustained demand, requests became concentrated on a portion of the available resources rather than being distributed as intended. This created a bottleneck that reduced the service's ability to respond to requests, resulting in intermittent search failures for customers. The Incident Response Team increased available capacity to alleviate the bottleneck and restore normal service operation. Corrective Actions: The following corrective and preventative actions were identified 1. Increased service capacity to immediately alleviate the bottleneck and restore normal service operation. 2. Improve workload distribution across available resources to prevent traffic from concentrating on a limited subset of service capacity. 3. Enhance monitoring and alerting capabilities to enable earlier detection of capacity constraints and allow remediation before customer impact occurs.