Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6167671 : US2 : Travel : Issue Identified and Resolved
1 December 2025 | 12:22 pm
New Concur Travel customers may have experienced an error message when attempting to submit a travel booking. Additionally, some users may have experienced latency when attempting to complete a booking or perform tasks. It may have been possible to complete bookings and tasks with multiple attempts. As the Incident Response Team (IRT) was gathering, services recovered. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-6163053 : US2 : Travel : Root Cause Analysis
27 November 2025 | 8:56 am
Impact as Reported: In the US2 Data Center, completing Car, Hotel and Rail searches in the New Concur Travel was below expected level. Affected users may have received the following error when attempting to search for travel: "No results found". Root cause: A code update inadvertently introduced a version mismatch between a communication software layer and some of the micro-services leveraging it for connectivity, ultimately leading to inability for user to utilize some functionalities of the Next Gen Travel application. The change was rolled back to restore service. Corrective Actions: The relevant teams have started the development of automation to perform more comprehensive dependency checks prior to executing deployments. The cross-team communication process is also being reviewed with the goal of increasing awareness of changes performed between interdependent services.