Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6257695 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Issue Identified and Resolved
30 June 2026 | 8:55 am
All Travelport customers in the US2, EU2, Concur Cloud for Public Sector, and APJ1 Data Centers experienced functional disruption when trying to search for car rentals with corporate rates. After entering search details and clicking the Search button, all travellers received a ‘No rates found’ message. Non corporate rates were available during the outage. As the Incident Response Team gathered, the service was restored. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-6254432 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Root Cause Analysis
29 June 2026 | 7:33 am
Impact as Reported: All Sabre customers in the US2,EU2 and Concur Cloud for Public Sector Data Centers experienced approximately 95% functional degradation when attempting to book Hilton properties. At the Review and Book stage, users may have encountered the error: “We are unable to complete your booking at this time. Please wait and try again later.” This error occurred after selecting Book and Continue, preventing completion of the reservation. Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS partner Sabre. Corrective Actions: N/A