Concur Support & User Guides

23 June 2026 | 10:54 am

We identified a functional disruption affecting Hilton hotel searches through the Sabre Global Distribution System (GDS), which impacted 100% of Hilton search requests. When performing a hotel search that specified only Hilton properties, New Concur Travel users received the error “Not Able to Display Searched Hotel.” Legacy Travel users were presented with a list of Hilton properties; however, all results were marked as “Not Available.” These errors completely prevented successful Hilton hotel bookings via the Sabre GDS. Hotel searches and bookings for other hotel chains were unaffected. Workaround: Unfortunately, there was no way for you to workaround the issue during the time of impact. The Incident Response Team (IRT) has received confirmation from Sabre that the issue has been resolved. We have also validated that performance metrics for successful hotel bookings indicate stable service levels. The incident will now be closed.

22 June 2026 | 8:05 pm

We had identified a functional disruption affecting Hilton hotel searches through the Sabre Global Distribution System (GDS), which impacted 100% of Hilton search requests. When performing a hotel search that specified only Hilton properties, New Concur Travel users received the error “Not Able to Display Searched Hotel.” Legacy Travel users were presented with a list of Hilton properties; however, all results were marked as “Not Available.” These errors prevented successful Hilton hotel bookings. At that time, hotel searches and bookings for other hotel chains remained unaffected and could be completed successfully. Service recovery has been observed, and we have started a mandatory post-recovery monitoring period to validate service performance stability prior to declaring the incident resolved. The Incident Response Team (IRT) will continue monitoring Hilton hotel booking transactions for 24 hours and coordinate with the Sabre Team to confirm the resolution of the issue. The incident will only be fully resolved once the Sabre Team confirms that the service has been fully restored, no further booking errors are observed, and preventive measures are in place to avoid recurrence. The next incident communication will be provided within 24 hours. We will share an update sooner once confirmation is received from the Sabre Team.