Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6151556 : US2 | EU2 : Travel : Issue Resolved
3 November 2025 | 10:55 pm
In the US2 and EU2 Data Centers, completing travel searches in Legacy Travel using the GDS services Apollo and Galileo was below the expected level. The SAP Concur mobile app did not appear to be affected. Affected Legacy Travel users may have encountered the following error message when searching for travel “We’re Sorry… We encountered an issue that prevented us from completing your request.” The Incident Response Team received confirmation that issue was caused by our Concur partner vendor and actions were taken to restore service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-6151556 : US2 | EU2 : Travel : Issue Status Update
3 November 2025 | 10:42 pm
In the US2 and EU2 Data Centers, completing travel searches in Legacy Travel using the GDS services Apollo and Galileo was below the expected level. The SAP Concur mobile app did not appear to be affected. Affected Legacy Travel users may have encountered the following error message when searching for travel “We’re Sorry… We encountered an issue that prevented us from completing your request.” Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.