Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6168869 : US2 | EU2 : Travel : Root Cause Analysis
9 December 2025 | 8:12 am
In the US2 and EU2 Data Centers, travel searches and bookings in the new Concur Travel using the Sabre GDS is currently unavailable. Affected users may encounter the following errors, "No flights available" Or "We weren't able to load this content", when attempting to perform any travel search. The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
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OPI-6171537 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Issue Resolved
8 December 2025 | 11:34 pm
In the US2, EU2, and CCPS data centers, legacy Concur Travel users experienced degraded performance when performing travel searches for air, car, and hotel via Galileo, Amadeus and Sabre GDS through the SAP Concur website and mobile app. Affected users may have intermittently encountered the following error when performing travel searches: “We have encountered an internal error and are unable to complete this request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation.” As the Incident Response Team (IRT) was investigating, the service self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.