Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
-
OPI-6312724 : US2 : Mobile : Issue Resolved
8 October 2026 | 11:16 am
We identified an intermittent service degradation that affected logins via mobile device. This issue was impacting approximately 1% of customers in the US2 Data Center. When attempting to access the SAP Concur site using the SAP mobile app, users may have received the error message, "Sorry, something went wrong," after entering their login credentials. When this error occurred, the login attempted could not be completed during that session. Additionally, it was possible some users may have experienced increased latency after entering their username and password. Users who were already logged in were able to continue working without interruption. Workaround: We identified a workaround for you during the time of impact. If you encountered an error message after entering your user name and password, you may have been able to successfully sign in by retrying your login attempt. Additionally, it was possible to login via web without issue. The IRT isolated an underperforming server and took action to perform a failover to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
-
OPI-6312724 : US2 : Mobile : Issue Status Update
8 October 2026 | 11:05 am
We identified an intermittent service degradation that affected logins via mobile device. This issue was impacting approximately 1% of customers in the US2 Data Center. When attempting to access the SAP Concur site using the SAP mobile app, users may have received the error message, "Sorry, something went wrong," after entering their login credentials. When this error occurred, the login attempted could not be completed during that session. Additionally, it was possible some users may have experienced increased latency after entering their username and password. Users who were already logged in were able to continue working without interruption. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.