Concur Support & User Guides

5 November 2026 | 5:19 am

Impact as Reported: A service disruption has been identified and resolved affecting travel search functionality for Legacy Travel customers in the US2 Data Center. Affected users encountered the error message "We're Sorry… We encountered an issue that prevented us from completing your request" upon submitting search criteria in the travel wizard. The disruption impacted searches for air, hotel, and car travel segments across all Global Distribution Systems (GDSs). New Concur Travel customers were not affected and retained full search and booking functionality throughout the incident period. Root cause: A core database instance experienced a resource constraint during an operation, resulting in service degradation for customers. The issue was traced to a configuration setting that had not been applied as intended during a previous infrastructure update, limiting the database's capacity to support certain processing activities. The configuration has since been corrected, and enhancements have been made to the provisioning process to reduce the likelihood of recurrence. Corrective Actions: The following corrective and preventative actions were identified: 1. Corrected the database configuration to restore the intended operating parameters. 2. Enhance documentation to clearly identify the required configuration adjustment and reduce the risk of omission during future infrastructure updates. 3. Expand automated validation controls to verify the affected setting is applied consistently during future infrastructure deployments

29 October 2026 | 5:08 am

Impact as Reported: We have identified a service degradation impacting Concur Travel. This issue was impacting all air, car, and hotel booking submissions via the Sabre Global Distribution System (GDS) in all Data Centers. Air, car, and hotel searches could be successfully performed. However, when attempting to finalize and submit the booking, an error was presented. This error prevented the successful submission of travel bookings. Additionally, attempts to modify or cancel existing bookings could not be successfully executed. Important: Should an error have been encountered while finalizing a hotel booking, it was important to refrain from re-attempting the booking, as it was possible this could have resulted in duplicate bookings. Please reach out to the hotel directly to prevent potential no show charges if hotel bookings were re-attempted during the time of impact. Root cause: The root cause of the incident has been identified to be a service disruption at one of our third party GDS vendors. Corrective Action N/A