Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6234003 : US2 : Travel : Issue Identified and Resolved
1 May 2026 | 1:31 pm
Successful New Concur Travel hotel searches via the Travelport+ Global Distribution System (GDS) dropped by 33% between 10:00AM UTC 30 April 2026 and 5:00AM UTC 01 May 2026. The degradation in overall successful hotel searches reflected a disruption to hotel searches via the Travelport+ GDS for approximately 2% of customers, affecting all users within those customer environments. After entering desired hotel search parameters and clicking Search Hotels, you saw an error, "No Hotels available" for all cities and dates searched. You were unable to complete your hotel booking. Air and car searches were unaffected. Unfortunately, there was no workaround during the time of impact. The Incident Response Team (IRT) reported a high priority incident to Travelport and worked with Travelport to provide resolution. An investigation into the root cause of this incident will now be conducted and a root cause analysis report provided when that investigation is complete.
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OPI-6234019 : US2 : Expense : Issue Resolved
30 April 2026 | 12:40 pm
As of 3:21 PM UTC on 30 April 2026, our internal monitoring indicated a degradation within the Expense Service in the US2 Data Center, affecting the creation and submission of expense reports and related expense task worklows, impacting 100% of customers. The degradation resulted in an unstable service that was unusable due to poor performance, causing severe delays in service‑wide business operations. When attempting to create and submit an expense report or complete expense‑related tasks, you experienced extreme latency and sporadic failures with an error message. Attempted creations, submissions, and tasks were not completing. As a potential workaround, you may have been able to try again; however, latency or performance issues may still have been experienced. The Incident Response Team (IRT) took action to increase capacity in order to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.