Concur Support & User Guides

Training

Fox World Travel Concur Support Desk

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Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.

 

 

Additional Support

Contact your institution’s travel manager for additional support questions.

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Personalized SAP Concur Open Updates

Personalized up-to-the-minute service availability and performance information

  1. OPI-6231673 : US2 : Travel : Root Cause Analysis

    30 April 2026 | 6:21 am

    Impact as Reported: SAP Concur New Travel Customers experienced an issue searching for Amtrak rail. All rail travelers searching for a trip via Amtrak would have encountered the following error after entering trip details and clicking the Search Trains button, “An unexpected internal error occurred. Please try search again.” Root cause: The root cause of the incident has been identified to be a service disruption at one of our third party travel partners. Corrective Actions: N/A

  1. OPI-6232179 : US2 | EU2 | APJ1 : Travel : Issue Resolved

    23 April 2026 | 3:23 pm

    SAP Concur New Travel customers experienced a disruption to the New Concur Travel service. Performance metrics indicated approximately a 90% drop in overall New Concur Travel bookings, while internal testing confirmed the issue symptom to be upstream from the travel search and booking process, specifically affecting access to the New Concur Travel service. Upon signing in, all users were redirected back to the legacy SAP Concur Travel service. Internal testing also indicated refreshing the page or logging out and logging back in, had no effect on bringing users back to the New Concur Travel service. A potential workaround was identified, all affected users may have been able to successfully complete travel searches and bookings despite being in legacy Concur Travel. The Incident Response Team (IRT) rolled back a recent change to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.