Concur Support & User Guides

6 January 2026 | 2:25 pm

Expense customers using American Express (AMEX) files for credit card transaction feeds experienced duplicate transactions being imported. Affected users observed duplicate or triplicate AMEX transactions listed in Available Expenses. A duplicate credit card transaction issue was identified and resolved by American Express on 16 December 2025. Since then, American Express has issued reversal credit transactions for all duplicate transactions via customer file feeds. Additionally, the Incident Response Team (IRT) has provided three corrective actions customers are advised to take to clean-up and process all duplicate, triplicate, and reversal credit transactions. We have completed an extended post-recovery corrective measure monitoring period and will now resolve this incident.

23 December 2025 | 3:05 pm

Expense customers using American Express (AMEX) files for credit card transaction feeds experienced duplicate transactions being imported. Affected users observed duplicate or triplicate AMEX transactions listed in Available Expenses. Customers may try the following potential workarounds to action and clean-up duplicate transactions: 1.) Hide duplicate transactions. Concur Administrators with the Expense Company Card Administrator role can perform this action. For more details, refer to the article found in Knowledge base - How can I hide duplicate charge? 2.) Enable an audit rule to notify users not to submit expense reports containing potential duplicate transactions. For guidance, refer to the article found in Knowledge base - Can the system detect duplicate entries on a report? 3.) Include duplicate and credit transactions together. If users are able to easily identify and match duplicate or triplicate transactions to the imported credits, then users are advised to include the matching debit and credit transactions together in a single expense report. If assistance is required, please request help via your support case, and your case owner will assist. Post-recovery corrective actions are in progress. American Express has issued reversal credit transactions for all duplicate transactions via customer file feeds. The Incident Response Team (IRT) advises customers to proceed with one of the provided clean-up options and process all duplicate, triplicate, and credit transactions. Customers may update their support case requesting assistance from the case owner to perform necessary clean-up actions. Our next update will be at 9:00 PM UTC on 6 January 2026, or sooner should a significant change occur.