Concur Support & User Guides

1 April 2026 | 4:16 am

Impact as Reported: SAP Concur Expense customers experienced an issue itemizing hotel expenses. Affected users encounter the following error after clicking the itemizations tab within a new or existing expense, “Before you can continue, you must provide valid information for: Date Range.” The error is encountered despite having a date range populated. Legacy Expense customers are not affected. A potential workaround for this issue has been identified. Users may be able to bypass this issue by reattempting itemization steps after receiving the error. Root cause: A performance improvement change deployed to the expense service inadvertently introdcued a cache synchronization issue that could result in stale date being returned for the hotel range date fields to the form entry validation UI code, with an error being presented to the user preventing hotel expense itemization. Once the issue was raised and the offending change identified, the code was rolled back to restore service.

30 March 2026 | 2:49 pm

Some SAP Concur Expense customers experienced issues creating expense reports. Internal performance metrics indicated at least a 75% drop in expense report submissions, while internal testing confirmed affected users encountered various errors and latency within the expense report creation process or when attempting to access existing expense reports. Internal testing also showed that attempting to refresh or retry after receiving an error resulted in no changed behavior. As a workaround, affected users could sign-in to the SAP Concur mobile app to create and submit expense reports. The Incident Response Team increased capacity on a business server tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.