Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6250457 : US2 | EU2 | APJ1 : Expense | Travel | Invoice | Request | Imaging | Analysis/Intelligence : Root Cause Analysis
18 June 2026 | 6:28 am
Impact as Reported: External reporting indicated that login functionality was unavailable for all customers across the APJ1, EU2, and US2 Data Centers. All customers experienced a functional service disruption. After logging in, users encountered the following error message: "We’re sorry, we encountered an issue that prevented us from completing your request." Root cause: During a credential rotation in the US2 environment, old credentials were removed immediately after the update. However, some active service instances in other regions were still using the old credentials cached in memory and continued to authenticate with them, causing a spike in authentication failures. This triggered protection mechanisms, temporarily locking the shared client ID for 60 minutes. While locked, authentication failed globally—even for services using the new credentials—resulting in an outage. An improved rotation process, which includes a delay before removing old credentials, had been developed and validated in non-production environments. However, due to inconsistencies in deployment pipelines, this update was not fully rolled out to production, allowing the issue to occur.
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OPI-6251235 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Issue Resolved
16 June 2026 | 8:40 pm
All Sabre customers in the US2,EU2 and Concur Cloud for Public Sector Data Centers experienced approximately 95% functional degradation when attempting to book Hilton properties. At the Review and Book stage, users may have encountered the error: “We are unable to complete your booking at this time. Please wait and try again later.” This error occurred after selecting Book and Continue, preventing completion of the reservation. The Incident Response Team (IRT) worked closely with Sabre. Their Lodging Team successfully implemented a fix on their end, and service has been fully restored.