Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6263452 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Issue Resolved
15 July 2026 | 11:04 pm
We identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS) This issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers. Users encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel. Workaround: Users may be able to bypass this issue by refreshing the page or retrying search. The Incident Response Team (IRT) has confirmed that the issue was caused by our partner vendor, they have applied a fix, and the service is now being restored. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
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OPI-6263452 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR | APJ1 : Travel : Issue Status Update
15 July 2026 | 10:52 pm
We have identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS). This issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers. Users encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel. Workaround: Users may be able to bypass this issue by refreshing the page or retrying search. The Incident Response Team (IRT) has confirmed that the issue was caused by our partner vendor, they have applied a fix, and the service is now being restored. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.