Concur Support & User Guides

19 November 2025 | 1:02 pm

We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. Please contact the Support Engineer assigned to your case for any questions about this incident. We are sorry for any inconvenience this may have caused. Thank you for your patience. In the US2 Data Center, completing Car and Hotel searches in the New Concur Travel experience was below expected levels. Affected users may have encountered the following errors: for Car searches, ‘No results found,’ and for Hotel searches, ‘No location found.’ A workaround for this issue was not available. The Incident Response Team (IRT) has rolled back a recent deployed change to restore service.

19 November 2025 | 12:47 pm

Service has been restored to a normal operating level, and we have started a mandatory post recovery monitoring period to ensure service performance stability prior to declaring the incident resolved. We will post the next incident communication at or before 8:15PMUTC on 19 November 2025. In the US2 Data Center, completing Car and Hotel searches in the New Concur Travel was below expected level. Affected users may have received the following error when attempting to search for travel: "No results found" A workaround for this issue is not available at this time Complete post recovery service performance stability monitoring and verification