Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
-
OPI-6304274 : US2 : Expense | Invoice : Issue Identified and Resolved
28 September 2026 | 6:46 pm
We have identified and resolved a service disruption impacting access to Concur Expense and Invoice. This is impacting all customers in the US2 datacenter. After logging in and trying to access Concur Expense and Invoice, users encountered the following error “Sorry,but something went wrong with this task.Try refreshing the pager sign out and sign in again.” Workaround: Unfortunately, no workaround was available during this period of impact. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
-
OPI-6303625 : US2 | EU2 | CONCUR CLOUD FOR PUBLIC SECTOR : Travel : Issue Identified and Resolved
25 September 2026 | 5:00 am
We have identified and resolved a service degradation that affected New Concur Travel bookings for air, hotel, and car through the Sabre Global Distribution System (GDS). During the impact period, approximately 60% of Sabre bookings in the US2, 40% of Sabre bookings in the EU2 and Concur Cloud for Public Sector (CCPS) Data Centers were affected. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An unclassified error has occurred.” Legacy Concur Travel bookings were not affected. Unfortunately, there was no way for you to workaround the issue during the time of impact. The Incident Response Team (IRT) determined that the issue was caused by a problem involving a third-party vendor during the process of calling the Sabre GDS to complete bookings. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.