Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6298060 : US2 : Travel : Issue Identified and Resolved
22 September 2026 | 10:27 pm
We identified a functional disruption that impacted New Concur Travel hotel searches through the Travelport+ Global Distribution System (GDS) in the US2 Data Center. Travel customers received the error, “There has been a technical issue. Please reload the page and try again,” after selecting Search, which prevented users from searching and booking hotels. Car and air searches were not affected. Unfortunately, no workaround was available during the period of impact. As the Incident Response Team (IRT) was being assembled, the service self-recovered and functionality was restored. Further investigation confirmed that the issue was caused by a service degradation affecting the vendor, which resulted in delayed responses during hotel searches and prevented some hotel search requests from completing successfully. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report will be provided when that investigation is complete.
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OPI-6296995 : US2 : Expense | Travel | Invoice | Request | Analysis/Intelligence : Issue Resolved
21 September 2026 | 2:20 pm
We resolved a functional disruption in the US2 Data Center that affected access to Expense, Travel, Request, Invoice and Analysis/Intelligence services. The majority of US2 customers may have experienced error “Sorry, Concur is currently unavailable” when attempting to sign-in, or an error 500 after successfully signing in and clicking Expense, Travel, Request, Invoice or Reporting tabs. Affected users may have also encountered a home page displaying tiles indicating outages for the impacted services. Executing tasks within each service, such as creating an expense report or searching for travel, may have also resulted in various errors. Workaround: No workaround was identified during service disruption. The Incident Response Team (IRT) executed a configuration change on a database server tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.