Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
-
OPI-6222430 : US2 : Expense : Issue Resolved
30 March 2026 | 2:49 pm
Some SAP Concur Expense customers experienced issues creating expense reports. Internal performance metrics indicated at least a 75% drop in expense report submissions, while internal testing confirmed affected users encountered various errors and latency within the expense report creation process or when attempting to access existing expense reports. Internal testing also showed that attempting to refresh or retry after receiving an error resulted in no changed behavior. As a workaround, affected users could sign-in to the SAP Concur mobile app to create and submit expense reports. The Incident Response Team increased capacity on a business server tier to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
-
OPI-6222430 : US2 : Expense : Issue Status Update
30 March 2026 | 1:45 pm
Some SAP Concur Expense customers experienced issues creating expense reports. Internal performance metrics indicated at least a 75% drop in expense report submissions, while internal testing confirmed affected users encountered various errors and latency within the expense report creation process or when attempting to access existing expense reports. Internal testing also showed that attempting to refresh or retry after receiving an error resulted in no changed behavior. As a workaround, affected users could sign-in to the SAP Concur mobile app to create and submit expense reports. Services have returned to normal operating levels. We will continue monitoring performance for the next 45-60 minutes to verify stability. Once verified as stable the incident will be resolved.