Training
Fox World Travel Concur Support Desk
Fox World Travel is available to support your Concur questions. Contact support via phone at 608-710-4172, via email at online@foxworldtravel.com or via chat in the Concur application.
Additional Support
Contact your institution’s travel manager for additional support questions.
Personalized SAP Concur Open Updates
Personalized up-to-the-minute service availability and performance information
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OPI-6278065 : US2 : Expense | Travel | Invoice | Request | Analysis/Intelligence : Root Cause Analysis
31 August 2026 | 1:47 am
Impact as reported: In the US2 Data Center, a service degradation impacted access to Concur services, including Expense, Travel Request, Travel, Invoice, and Analysis and Intelligence. After logging in, users are encountering the following error: “You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance.” Users already logged in were not impacted. Root Cause: The incident occurred when all instances of a service invoked while initiating user sessions after log in were restarted during routine infrastructure activity and were unable to successfully start, resulting in a temporary service outage and downstream customer-facing errors. Although a legacy access permission had been removed earlier, the issue did not surface immediately because existing instances continued operating normally. The outage occurred only after all instances restarted and attempted to validate access using an outdated configuration path, which prevented them from becoming operational. The root cause was an unintended dependency on a legacy configuration path that remained active after a related access change. To permanently address the issue, the service configuration was updated to use a supported, actively used validation path and the legacy dependency was removed. As an interim measure, the required access was restored to ensure service stability while the permanent fix was implemented, tested, and deployed.
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OPI-6276858 : US2 | EU2 | APJ1 : Travel : Root Cause Analysis
25 August 2026 | 7:11 am
Impact as Reported: We identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected. Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS vendor Galileo.