Concur Support & User Guides

5 May 2026 | 3:46 am

In the US2, EU2, and Concur Cloud for Public Sector Data Centers, Legacy and New Concur Travel users were unable to search for Air, Car and Hotel via Sabre GDS. The affected Legacy Concur users were getting intermittent errors when searching for Travel, while the New Concur Travel users observed total disruption and errors when trying to search for Travel via Sabre GDS. Our internal monitoring tools detected the issue and successfully auto restored service performance. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

1 May 2026 | 1:31 pm

Successful New Concur Travel hotel searches via the Travelport+ Global Distribution System (GDS)  dropped by 33% between 10:00AM UTC 30 April 2026 and 5:00AM UTC 01 May 2026. The degradation in overall successful hotel searches reflected a disruption to hotel searches via the Travelport+ GDS for approximately 2% of customers, affecting all users within those customer environments. After entering desired hotel search parameters and clicking Search Hotels, you saw an error, "No Hotels available" for all cities and dates searched. You were unable to complete your hotel booking. Air and car searches were unaffected. Unfortunately, there was no workaround during the time of impact. The Incident Response Team (IRT) reported a high priority incident to Travelport and worked with Travelport to provide resolution. An investigation into the root cause of this incident will now be conducted and a root cause analysis report provided when that investigation is complete.