Concur Support & User Guides

9 January 2026 | 4:45 pm

New Concur Travel users experienced an issue completing travel bookings. Our internal observability tools detected a 100% drop in travel bookings for approximately 17 minutes. Affected users may have encountered the following error when attempting to complete their travel booking from the Review and Book page, "Sorry, something went wrong." There was no workaround identified during service disruption. As the Incident Response Team (IRT) was gathering, services self-recovered. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

6 January 2026 | 2:25 pm

Expense customers using American Express (AMEX) files for credit card transaction feeds experienced duplicate transactions being imported. Affected users observed duplicate or triplicate AMEX transactions listed in Available Expenses. A duplicate credit card transaction issue was identified and resolved by American Express on 16 December 2025. Since then, American Express has issued reversal credit transactions for all duplicate transactions via customer file feeds. Additionally, the Incident Response Team (IRT) has provided three corrective actions customers are advised to take to clean-up and process all duplicate, triplicate, and reversal credit transactions. We have completed an extended post-recovery corrective measure monitoring period and will now resolve this incident.