Concur Support & User Guides

23 October 2026 | 2:02 pm

We have observed recovery of a service degradation impacting Concur Travel. This issue was impacting all air, car, and hotel booking submissions via the Sabre Global Distribution System (GDS) in all Data Centers. Air, car, and hotel searches could be successfully performed. However, when attempting to finalize and submit the booking, an error was presented. This error prevented the successful submission of travel bookings. Additionally, attempts to modify or cancel existing bookings could not be successfully executed. Important: Should an error have been encountered while finalizing a hotel booking, it was important to refrain from re-attempting the booking, as it was possible this could have resulted in duplicate bookings. Please reach out to the hotel directly to prevent potential no show charges if hotel bookings were re-attempted during the time of impact. Workaround: Unfortunately, there was no available workaround for you during the time of impact. The Incident Response Team worked with Sabre to restore service. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.

23 October 2026 | 1:53 pm

We have observed recovery of a service degradation impacting Concur Travel. This issue was impacting all air, car, and hotel booking submissions via the Sabre Global Distribution System (GDS) in all Data Centers. Air, car, and hotel searches could be successfully performed. However, when attempting to finalize and submit the booking, an error was presented. This error prevented the successful submission of travel bookings. Additionally, attempts to modify or cancel existing bookings could not be successfully executed. Important: Should an error have been encountered while finalizing a hotel booking, it was important to refrain from re-attempting the booking, as it was possible this could have resulted in duplicate bookings. Please reach out to the hotel directly to prevent potential no show charges if hotel bookings were re-attempted during the time of impact. Workaround: Unfortunately, there was no available workaround for you during the time of impact. Services have returned to normal operating levels. We will continue to monitor for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.