SFS Availability

ShopUW+ will be available during SFS outages though Requisition, Purchase Order and Invoice workflow will pause at any SFS integrations.  New Requisitions will need to wait for the outage to complete before they can be approved and/or sent to the supplier. 

Below is an example of a Workflow Stop during an SFS outage:

Submitted

Assign Madison PO Number - completed

Create Suppler Documents - completed

Send PO to Suppler - completed

Workflow Stop for SFS Outage - active

Batch PO Export - future

Finish - future

The Workflow Stop will go to the next step in workflow when the outage is complete.

Support hours for SFS and WISDM are between 7:45am to 4:30pm, Monday through Friday. During these times, questions can be directed to UWSA Problem Solvers.

Both SFS and WISER are generally available for use outside the supported hours, but users should be aware that many processing activities take place overnight and response times may vary significantly. Additionally, depending on the time entered, transactions entered overnight may not be processed in that evening’s batch or available in WISER the follow day. The timing associated with entering and processing information has significant impacts on the visibility of data in SFS and WISER.

Please note that Sunday mornings between

5am until noon, Central Time

are reserved for technical system maintenance for both SFS systems and support systems (e.g. WISER). If you are unable to access the system during this time, please try again later in the day.