Job Library

Standard Job Description

A standard job description describes work at a high level and connects UW job titles to similar job titles in the market. It is a general set of responsibilities, without regard to any specific employee, that describes the work an employee performs and their role and impact to the organization.

Salary information for jobs outside of salary ranges 15-35 is located on the UW System Compensation Appendices webpage.

Click here for the TTC Salary Ranges

Title Details
Job TitleUser Support Specialist II
Job CodeIT050
Scaled JobNo
Salary Grade19
Family NameInformation Technology
Sub Family NameIT User Support
Job Overview
Job SummaryProvides information technology (IT) support services to end users in support of institutional technology operation. Provides training to end users.
Job Responsibilities
  • Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision
  • Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures
  • Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements
  • Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs
  • Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services
Additional Information
Employee CategoryUniversity Staff (CP, CJ, CL)
Supervision RequiredNo
FLSA ExemptNon-Exempt
Education*Associate's Degree - Preferred Minimum
FLSA Threshold Exemption

*All preferred education can be fulfilled with comparable experience, unless education is listed as required for the job.

Scaled Jobs in the Library

The title and salary structure continues the idea of creating additional job titles for some jobs found systemwide or university-wide based on a small, medium, and large designation. We call this scaling. If there is a scaled job available, universities should choose that job for their employees.

  • Scaling is not title progression.
  • Scaling is a type of further refining the market pricing for a job.
  • For example,

    Title

    TTC Title

    ASSOC DIR, ATHL/L

    Athletics Assoc Dir

    ASSOC DIR, ATHL/M

    Athletics Assoc Dir (B)

    ASSOC DIR, ATHL/S

    Athletics Assoc Dir (C)

Key

Institution Scale
System A – no ( )
Milwaukee A – no ( )
Eau Claire (B)
La Crosse (B)
Oshkosh (B)
Platteville (B)
Stevens Point (B)
Stout (B)
Whitewater (B)
Green Bay (C)
River Falls (C)
Parkside (C)
Superior (C)

Scale is based on the size and budget of a university.

(Inst)

(Inst) typically designates institution-wide or systemwide scope and a non-institution version of the same job title typically indicates use at a School/College/Division/Department-level.

Minimum Education Requirements

The minimum preferred education represent the systemwide shared minimum elements of each job description. When posting for an open position, universities can add additional requirements or preferences to their specific recruitment.